Return & Refund Policy

Request a return within 30 days

Email [email protected] within 30 calendar days of delivery. Include your order number, the item and the reason for return. Keep the item and any included parts available for inspection.

Instructions before mailing

Contact support for the return address and instructions for your order. If the item arrived damaged, defective or different from what you ordered, include photos and keep the packaging where possible. Support can explain the available replacement, exchange or refund options.

Information for your return request

When contacting us about chef’s knives, include the model or option shown on your order so we can identify the item.

Refund timing

We review the return and initiate approved refunds to the original payment method within 5–7 business days after receiving the return. Your payment provider may take additional time to show the credit.

Order changes

For cancellation or an address change, email support as soon as possible. Once the parcel has shipped, use the return process after delivery.